Push notifications not working on Android — any fixes?

Same here!!! Started Thursday for us. Samsung A54s and pixel 8s both affected. Thought it was just our account

Yeah this is a known thing. Samsung pushed an update that messed with background notification handling for a bunch of apps. Pro tip: don't just check the app notification settings — you need to dig into **Battery** > **Background usage limits** and make sure FieldPulse isn't set to "Restricted." The One UI 6.1 update changed the default for some apps.

Also worth checking **Settings** > **Apps** > **FieldPulse** > **Mobile data** and confirm "Allow background data usage" is still on. Samsung's been aggressive about "optimizing" this stuff lately.

I've got three teams on mixed Android devices and this fixed it for the Samsungs. Pixel might be different — they handle doze mode their own way.

awesome that worked for most of my guys thanks! still got 2 pixels that are stubborn tho anyone know the pixel fix

Hi Sam! Happy to help with those Pixel devices. This is indeed related to a recent Android update affecting how apps run in the background.

For Pixel devices, please check these settings:

1. Open Settings > Apps > FieldPulse > Battery
2. Set to Unrestricted (not "Optimized")
3. Go back to Notifications and ensure All FieldPulse notifications are toggled on
4. Finally, check Digital Wellbeing & parental controls > Focus mode — sometimes this gets enabled accidentally and blocks work apps

If you're still not seeing notifications after this, try logging out and back into the mobile app — this refreshes the device token.

We're also tracking this issue in our known issues article: Push Notifications Not Arriving on Android. Let me know if the Pixel steps don't resolve it!

in my experience this happens every time Samsung or Google feels like "improving" battery life. happened 3 times in 2 years now. check the battery optimization settings like josh said but also — make sure your guys didn't accidentally enable some new "focus mode" or "work profile" thing. seen that trip people up too.

honestly might be worth just setting a calendar reminder to check this after every major android update. they love resetting app permissions

samsung s21 here and the battery thing fixed it for me. didnt even need to reinstall. btw if you do reinstall make sure you deregister the old device or youll get double notifications later ask me how i know lol

...so this is just a thing we have to deal with now? every android update breaks notifications and we chase settings around? great