Adding to what Deja posted yesterday — we're seeing the exact same thing on our end. Low-stock alerts just... aren't firing. We've got 15 parts sitting below their configured thresholds and zero notifications in the past week. Setup we've confirmed: Threshold values are saved correctly in Settings > Inventory > Alerts Notification recipients are assigned (including myself and our warehouse lead) Parts are definitely below threshold — I can see the red indicator in the inventory list Email/SMS delivery working normally for other notifications We rely on these alerts to trigger our weekly restock orders, so this is creating a real operational gap. My team is manually checking inventory twice a day right now , which defeats the purpose of having automated alerts. Has anyone heard back from support on this yet? Or found a workaround while it's being investigated?

Same issue here: Inventory threshold alerts not triggering

Adding to what Deja posted yesterday — we're seeing the exact same thing on our end. Low-stock alerts just... aren't firing. We've got 15 parts sitting below their configured thresholds and zero notifications in the past week.

Setup we've confirmed:

Threshold values are saved correctly in Settings > Inventory > Alerts
Notification recipients are assigned (including myself and our warehouse lead)
Parts are definitely below threshold — I can see the red indicator in the inventory list
Email/SMS delivery working normally for other notifications

We rely on these alerts to trigger our weekly restock orders, so this is creating a real operational gap. My team is manually checking inventory twice a day right now, which defeats the purpose of having automated alerts.

Has anyone heard back from support on this yet? Or found a workaround while it's being investigated?

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0 Deja Washington 7 months ago

Following up on my original post — the edit/save workaround Priya mentioned worked for 8 of our 12 affected parts. The other 4 are still not alerting even after the timestamp update.

Not sure what distinguishes them. They're all in the same category, same supplier, similar threshold values. Tried the edit twice on one of them and still nothing.

Has anyone else seen partial success with the workaround?
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0 Deja Washington 7 months ago

Following up on my original post — the edit/save workaround Priya mentioned worked for 8 of our 12 affected parts. The other 4 are still not alerting even after the timestamp update.

Not sure what distinguishes them. They're all in the same category, same supplier, similar threshold values. Tried the edit twice on one of them and still nothing.

Has anyone else seen partial success with the workaround?
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0 Priya Nair (Staff) 7 months ago in reply to Deja Washington

Deja — thanks for that detail. Partial success with the workaround suggests there's a second condition at play.

Can you check if those 4 parts have negative or zero quantity on hand? There's a separate edge case where alerts are suppressed for items at zero or below, which was originally by design (assumed obsolete/discontinued) but is being revisited.

If that's not it, I'll escalate to engineering with your account specifics — the pattern you're describing doesn't match what we documented.
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0 Deja Washington 7 months ago in reply to Priya Nair (Staff)

That was it — 3 of the 4 are at zero quantity. Didn't realize that suppressed alerts entirely.

Fourth one had a threshold of 5 and quantity of 3, so not sure why that one's still stuck. I'll open a ticket for that outlier.

Thanks for the quick response!
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