We're seeing parts quantities that don't match between the mobile app and web dashboard. Tech shows 3 units on his phone, web shows 5. Which one's right? And is this normal or a bug?
Happened twice this week. First time cost us a callback.
I can reproduce this consistently. Steps:
1. Technician A updates part quantity on mobile while in airplane mode (simulating field conditions)
2. Administrator updates same part via web interface
3. Technician A reconnects and syncs
4. Web shows administrator's value, mobile shows technician's value
5. Both platforms display "Synced" status
I have confirmed this on iOS app version 3.2.1 and web dashboard as of 2026-03-20. The conflict resolution appears to favor last-write-wins by timestamp, but neither platform alerts the user that a conflict occurred.
This is a data integrity issue, not a training issue.
I can reproduce this consistently. Steps:
1. Technician A updates part quantity on mobile while in airplane mode (simulating field conditions)
2. Administrator updates same part via web interface
3. Technician A reconnects and syncs
4. Web shows administrator's value, mobile shows technician's value
5. Both platforms display "Synced" status
I have confirmed this on iOS app version 3.2.1 and web dashboard as of 2026-03-20. The conflict resolution appears to favor last-write-wins by timestamp, but neither platform alerts the user that a conflict occurred.
This is a data integrity issue, not a training issue.
