Technician location tracking not updating in dispatch view

Question

hey having an issue with the map view showing tech locations. their dots havent moved in like 20 mins even though i know they're driving between jobs. is this a known thing or do i need to check something on my end. using chrome if that matters. refresh didnt help

one of my guys is already at the second job this morning and the map still shows him at the first location from 8am

Sylvia Chen · Answer

Pro tip: while you're waiting on the fix, use the Last Updated timestamp on the technician card. If it's >10 mins old, assume the location is stale. We also have our guys tap En Route status manually when moving — updates their location instantly and gives dispatch a heads up.

Connor Burke · Answer

so basically what happened to us was my phone updated to android 15 and thats when it started. so what i did was go into location permissions and set it to "allow all the time" instead of just when using the app. that fixed it for me but like i dont love having to do that tbh. just figured id mention in case anyone else got the android 15 update recently