Reopen accidentally closed work order?

Question

Hey — one of my techs accidentally closed a job this morning that wasn't actually done. Customer still needs us back out there this afternoon. I don't see an obvious "reopen" button — is there a way to undo this without creating a whole new work order? Don't want to lose the notes and photos already in there.

Running against a tight schedule so quick help appreciated!

Priya Nair (Staff) · Accepted Answer

Happy to help, Teresa! Yes — you can reopen a closed work order. Here's how: Go to Work Orders in the main navigation Find the closed work order (filter by status Closed if needed) Open the work order and click the Actions dropdown in the top right Select Reopen Work Order The status will change back to Scheduled or In Progress (you'll choose which). All notes, photos, and history stay intact — nothing is lost. One thing to note: if the job was already invoiced through QuickBooks, reopening won't automatically reverse the invoice. You'll need to handle that separately. Hope that gets you sorted for the afternoon appointment!

Josh Mercer · Answer

Pro tip: if this happens a lot with your team, might be worth checking your Work Order Status Change permissions. You can restrict which roles can move jobs to Closed — saves this headache downstream.

Also worth noting that reopened jobs show a status history entry, so if anyone's tracking cycle times or SLAs, that closure/reopen pair will be visible in reporting.