6:45 am call. Jake's out with the flu. I've got four jobs on his board today including a commercial install that needs permits pulled. Usually I can split the smaller stuff between the other guys but the big one's got me stuck.
How do y'all handle this? Do you have backup techs on standby or just shuffle and pray? My supervisor wants me to document the handoff better but honestly we're moving too fast most mornings to do much more than a phone call and some quick notes in the job.
Specifically curious about:
- How much job detail you try to transfer vs letting the new tech figure it out
- Whether you notify customers or let the replacement handle it
- Any FieldPulse features that help with this (tags? notes? something else?)
Thanks
