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Best way to reduce missed or late appointments?

Brandon Okafor

We're bleeding customers because of late arrivals. My team runs 12 techs across a metro area with 30-45 min travel times, and we're running 15-20 minutes late on roughly 30% of appointments.

Scheduling gives 2-hour windows but customers still complain. We've tried padding drive time but then we're underutilized.

What actually works? Specific FieldPulse features or process changes. Need something we can implement this week.

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  • Love seeing this discussion! We want to make sure you're set up for success with the tools available today.

    If you haven't already, check out Real-Time Technician Location Tracking — there's a section on automated customer notifications that pairs well with what Sylvia and Josh are describing.

    Also worth noting: we're hearing a lot of feedback about smarter auto-buffering based on historical drive times. Nothing to announce yet, but it's on our radar. Would love to hear what specific rules would work for your operation!

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  • Love seeing this discussion! We want to make sure you're set up for success with the tools available today.

    If you haven't already, check out Real-Time Technician Location Tracking — there's a section on automated customer notifications that pairs well with what Sylvia and Josh are describing.

    Also worth noting: we're hearing a lot of feedback about smarter auto-buffering based on historical drive times. Nothing to announce yet, but it's on our radar. Would love to hear what specific rules would work for your operation!

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