We hit capacity issues every summer and I need a better system than "whoever yells loudest."
Current setup:
- Emergency = safety hazard, no heat/ac in extreme temps, active water leak
- Same-day = everything else requested today
The problem: my dispatchers are making judgment calls that aren't consistent. One customer's "small leak" is another's "flooding emergency."
Looking for a framework others use. Do you score jobs? Tier by customer? Revenue threshold?
