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Which FieldPulse report do you rely on most?

Art Kowalczyk

Been using FieldPulse for about 4 years now, mostly as a tech but I help our office manager pull reports when she's swamped. Honestly I ignore most of the fancy dashboards — too much noise.

The one I actually check myself is the Technician Performance Summary. Not because I care about rankings, but I use it to see my callback rate vs. the other guys. In my experience, if you're not tracking that number, problems creep up on you. Customers don't call back about good work.

Curious what everyone else actually uses day-to-day. Not what you *should* use — what you actually open.

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  • We love seeing how everyone approaches this differently! A few patterns we're noticing across successful teams:

    — Daily operational pulse: Dispatch Board or Technician Status view
    — Weekly health check: Job completion + first-time fix rates
    — Monthly business review: Revenue by service type and customer lifetime value

    If you're building reports and hitting limitations, we want to hear about it. Feel free to DM me or drop specifics here — we're collecting use cases for the next reporting iteration.

  • in reply to Carla Jimenez (Staff)

    The SLA report is broken. Don't use it.

    What I actually open: Work Order Summary filtered to last 7 days, exported to CSV, dumped into a pivot I built. Takes 5 minutes, gives me everything the built-in reports don't.

    FieldPulse reporting has been "getting improvements" for two years. I'll believe it when I see it.

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