We're at 14 techs now and planning to hit 40+ by Q2 next year. I've scaled teams before but never in field service.
- Dispatcher bottleneck — feels like we're already there at 14
- Quality consistency — harder to keep standards with more crews
- Tooling — what breaks first in FieldPulse at this size?
What's the thing that actually hurt worst? Not theoretical — what actually happened.
