Hi there! Happy to help you troubleshoot this frustrating issue where checklist responses seem to disappear after your technician marks a work order complete. Let me walk you through what's happening and…
Summary
Critical data loss occurs when offline sessions exceed 72 hours without successful sync.
Symptoms
Technicians working in areas with limited connectivity may notice that work orders completed…
Happy to help with this one! After a recent app update, some technicians are seeing work orders fail to sync from their mobile devices to the web dashboard. This typically presents as completed jobs appearing…
Happy to help! I've seen this come up recently and want to make sure you have a clear path forward.
Summary: After completing a checklist offline, the work order syncs successfully but checklist responses…
Summary: The mobile app does not automatically transition to offline mode when network connectivity is lost, resulting in failed sync attempts and error messages.
Symptoms
App displays "Sync failed…
Summary: Photo uploads stall, fail, or retry multiple times on weak cellular connections because the app attempts full-res uploads without adaptive compression.
What You'll See
Upload spinner sits…
Summary: When two technicians edit the same work order while offline, the last device to sync overwrites earlier changes, resulting in data loss.
Symptoms
Technician A completes a checklist and…
Summary After reconnecting from offline mode, the mobile app sometimes displays outdated work order information until you manually refresh the list. Symptoms Work order status appears as "In Progress"…
Been running into this one on rural job sites where cell coverage is spotty at best. When you're trying to upload photos from a completed job and the progress bar just sits there spinning, this workaround…
Hi there! Happy to help with this workaround for when your mobile app isn't showing the latest work order data.
Summary: Force a manual sync when automatic background sync fails to refresh your work…
