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Article Offline Checklist Responses Not Uploading on Reconnect

Happy to help! I've seen this come up recently and want to make sure you have a clear path forward.

Summary: After completing a checklist offline, the work order syncs successfully but checklist responses remain empty when viewed in the web app.

Symptoms

  • Technician completes checklist on mobile while offline
  • Work order status, photos, and notes sync normally upon reconnection
  • Checklist Responses section shows "No responses submitted" or appears blank
  • No error message displayed to the technician

Affected Versions

FieldPulse Mobile App 3.1.0 – 3.1.4 on iOS and Android. Fixed in 3.1.5.

Root Cause

A regression in the offline serialization layer caused checklist data to be stored with a malformed reference ID. When the sync engine processed the work order upload, it failed to match the orphaned checklist payload to the correct work order record on the server side.

Resolution

Update to version 3.1.5 or later from the App Store or Google Play. This release includes a patch that corrects the reference ID mapping during the upload sequence.

If you have technicians currently experiencing this issue:

  1. Do not uninstall the app — this will delete unsynced data
  2. Ensure the device reconnects to stable WiFi or cellular
  3. Update the app through the store (do not use "offload app" on iOS)
  4. Launch the app and remain on the Work Orders screen for 60 seconds
  5. Tap Sync Now from the profile menu if auto-sync does not trigger

Workaround for Data Already Stuck

If checklist data was lost before the 3.1.5 update, technicians can re-enter responses while online by opening the work order, tapping Edit Checklist, and resubmitting. I know this isn't ideal — we're actively looking at ways to recover orphaned payloads server-side, but I don't have a timeline on that yet.

Prevention

Enable Background App Refresh (iOS) or Unrestricted data (Android) for FieldPulse to reduce the window where large offline sessions accumulate. See Offline Mode Setup Guide for recommended settings.

Let me know if you're still seeing gaps after updating — I want to make sure you're fully sorted.