Summary: The FieldPulse mobile app crashes immediately upon launch for users on iOS 17.0 through 17.1.2.
Symptoms
App launches to splash screen, then closes without error message
Crash occurs…
In my experience working with field teams across a wide range of network conditions and device configurations, first-login performance is something that comes up fairly frequently during initial rollouts…
Summary: Customers receive "Technician is on the way" or "Technician has arrived" notifications while the technician is still en route or has not yet departed, caused by GPS accuracy drift triggering geofence…
Happy to help with this one! After a recent app update, some technicians are seeing work orders fail to sync from their mobile devices to the web dashboard. This typically presents as completed jobs appearing…
Summary: Photo uploads fail silently when individual files exceed the 10MB server-side limit, with no error message displayed to the technician.
Symptoms
Photos appear to upload successfully in…
Hi there! Happy to help with this one — it's more common than it should be.
Summary: Android users stop receiving push notifications even though everything appears configured correctly in FieldPulse…
Summary
The signature capture field in the FieldPulse mobile app may become unresponsive or fail to register touch input on older devices, particularly those with degraded touch digitizers or outdated…
Summary After reconnecting from offline mode, the mobile app sometimes displays outdated work order information until you manually refresh the list. Symptoms Work order status appears as "In Progress"…
Hi there! Happy to help with this workaround for when your mobile app isn't showing the latest work order data.
Summary: Force a manual sync when automatic background sync fails to refresh your work…
