• App Crashes on Launch — iOS 17

    Summary: The FieldPulse mobile app crashes immediately upon launch for users on iOS 17.0 through 17.1.2. Symptoms App launches to splash screen, then closes without error message Crash occurs…
  • Audit Log Not Capturing Bulk Edits

    Summary: Bulk edit operations performed via the web application are not being recorded in the Audit Log , creating compliance gaps for organizations requiring complete change tracking. Symptoms The…
  • Customer SMS Notifications Delayed by 15–30 Minutes

    Summary: SMS notifications to customers are experiencing delivery delays of 15–30 minutes during peak traffic periods due to upstream queue throttling in our Twilio integration. Symptoms Customer reports…
  • Date Filter on Reports Not Respecting Time Zone

    Summary: Date range filters in reports are applying UTC boundaries rather than the user's configured time zone, causing data to appear offset by several hours. Symptoms Work orders completed late…
  • Large Work Order Lists Timing Out

    Summary : Users with large work order databases experience timeouts when loading unfiltered list views containing 10,000 or more records. Symptoms The Work Orders list displays a loading spinner…
  • Offline Mode Not Activating Automatically

    Summary: The mobile app does not automatically transition to offline mode when network connectivity is lost, resulting in failed sync attempts and error messages. Symptoms App displays "Sync failed…
  • Part Reservation Not Being Released After Job Cancellation

    Summary: Reserved parts remain unavailable after job cancellation due to missing reservation release trigger. Symptoms After a work order is cancelled or deleted, parts that were reserved for that…
  • Photo Upload Fails When File Size Exceeds 10MB

    Summary: Photo uploads fail silently when individual files exceed the 10MB server-side limit, with no error message displayed to the technician. Symptoms Photos appear to upload successfully in…
  • Required Fields Not Enforced on Checklist Submission

    Summary Required field validation is skipped when checklists are submitted via the quick-complete button. Symptoms Technicians can mark a checklist as complete without filling in fields marked…
  • Salesforce Integration Not Updating Opportunity Status

    Yeah this one tripped me up too when I first looked at it. If you're seeing work orders complete in FieldPulse but the linked Salesforce Opportunity just sits there at "Prospecting" or whatever your default…