Summary: Photo uploads fail silently when individual files exceed the 10MB server-side limit, with no error message displayed to the technician.
Symptoms
- Photos appear to upload successfully in the mobile app
- Thumbnail remains visible in the work order
- Full-resolution image is not retrievable from the web dashboard
- No error message or warning is presented to the user
- Issue affects both iOS and Android platforms
Affected Versions
FieldPulse Mobile 3.0.0 – 3.1.2 (current)
iOS 15+ | Android 11+
Cause
The mobile client does not validate file size before initiating upload. When the server rejects oversized files, the client interprets this as a successful upload completion and caches the local thumbnail, creating the appearance of success.
Workaround
See Workaround: Compressed Photo Upload for Slow Connections for immediate mitigation steps, including in-app compression settings and camera configuration recommendations.
Status
Fix targeted for 3.2. The product team has implemented client-side validation with user-facing error messaging. Currently in beta testing.
Related Articles
- Workaround: Compressed Photo Upload for Slow Connections
- Photos Upload Slowly on Weak or Spotty Connections
- Photo Annotation Tools Added to Field Documentation