https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesken-US14.0.0.622 14Thu, 30 Nov 2023 17:10:32 GMThttps://verint14-pre-03.socialedgeconsulting.io/thread/30?ContentTypeID=1Fri, 01 Jul 2022 15:42:49 GMTdbcea92e-281a-47e6-b02c-0c90578429faSara Collins1https://verint14-pre-03.socialedgeconsulting.io/thread/30?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/30/multifunctional-parts/rss?ContentTypeId=0<p>Hi All,</p> <p></p> <p>I was just wondering if I could repurpose my parts from product B and use certain parts in Product Y. I noted some may be identical.&nbsp;</p> <p></p> <p>Please confirm&nbsp;</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/197?ContentTypeID=1Thu, 30 Nov 2023 17:10:32 GMT4156bd63-77a9-4947-b932-fa0637ea5550Sara Collins0https://verint14-pre-03.socialedgeconsulting.io/thread/197?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/30/multifunctional-parts/rss?ContentTypeId=0<div data-replyid="117" data-userid="2109" data-permalink="~/product-y/f/helpdesk/30/multifunctional-parts/117"> <div> <p>This is interesting, I have not seen this issue before. I would recommend creating a ticket within our ticketing system</p> </div> </div><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/58?ContentTypeID=1Tue, 07 Feb 2023 16:06:50 GMTb4fd08e3-5e32-4dd2-bcd7-166f12ed9612James Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/58?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/58/attention-looking-for-assistance-with-my-code-for-part-531/rss?ContentTypeId=0<p>Hello - I am looking for some assistance with my code for Part 531 - it keeps throwing errors</p> <p></p> <p></p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/53?ContentTypeID=1Tue, 24 Jan 2023 03:00:24 GMTc35c59cd-20f3-4e19-b05e-731d7daced7aJames Jordan2https://verint14-pre-03.socialedgeconsulting.io/thread/53?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-code/rss?ContentTypeId=0<p>The following code I have for part DX5763 is causing errors - looking for any help or suggestions - thank you!&nbsp;</p> <p></p> <p></p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/189?ContentTypeID=1Tue, 24 Jan 2023 15:59:23 GMT11a4ce13-f1e0-48f2-8bfc-41320d05e8afJames Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/189?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-code/rss?ContentTypeId=0<p>Thank you <a href="https://verint14-pre-03.socialedgeconsulting.io/members/Sara-Collins">Sara Collins</a>&nbsp;</p> <p></p> <p> <p id="embed-9cd839d61185470ba90fc0cffe1ef739_giphy"></p> <script type="text/javascript"> $(function() { function setImage(elId, gId) { jQuery.ajax({ url: 'https://api.giphy.com/v1/gifs/' + gId + '?api_key=651MK2JY9o6bLf9v4GOnXhISPVNqdUNd', success: function(res) { $('#' + elId).html(''); var url = res.data.images.fixed_height.url; var image = '<img src="' + url + '"/>'; $('#' + elId).html($('#' + elId).html() + image); } }); } let wrapperId = 'embed-9cd839d61185470ba90fc0cffe1ef739_giphy'; let giphyId = 'ibolLe3mOqHE3PQTtk'; console.log('giphyId =', giphyId, 'wrapperId =', wrapperId); if (giphyId != "") { setImage(wrapperId, giphyId); } }) </script> </p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/54?ContentTypeID=1Tue, 24 Jan 2023 03:07:25 GMTc2a3f2f6-d99c-48f1-8e9b-b767dd9a7cfcJames Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/54?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/54/errors-thrown-with-dx5763-code/rss?ContentTypeId=0<p>The following code I have for part DX5763 is causing errors - looking for any help or suggestions - thank you!&nbsp;</p> <p></p> <p></p> <p></p> <div> <div></div> </div><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/188?ContentTypeID=1Tue, 24 Jan 2023 03:01:20 GMT4d98de48-8ab7-476b-87fc-5d1a171462bcSara Collins1https://verint14-pre-03.socialedgeconsulting.io/thread/188?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-code/rss?ContentTypeId=0<p>Hi <a href="https://verint14-pre-03.socialedgeconsulting.io/members/James-Jordan">James Jordan</a>&nbsp;- it looks like there might be something wrong with the line beginning with the for statement - please double-check.&nbsp;</p> <p></p> <p>Thank you!&nbsp;</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/179?ContentTypeID=1Wed, 27 Jul 2022 14:16:09 GMT64bcd80b-6137-41b7-9383-6e72f15b9c4cJames Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/179?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/40/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Thank you for all of your help!&nbsp;</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/40?ContentTypeID=1Wed, 27 Jul 2022 14:13:18 GMT3a824a93-e18f-4a4a-9f37-e151ebb7ab48Simply Ticketing System1https://verint14-pre-03.socialedgeconsulting.io/thread/40?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/40/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<div> <table style="background-color:#abdbb2;"> <tbody> <tr> <td> <p><span><strong><img style="float:left;max-height:57px;max-width:57px;" alt=" " height="57" src="https://verint14-pre-03.socialedgeconsulting.io/resized-image/__size/114x114/__key/communityserver-discussions-components-files/21/icons8_2D00_checkmark_2D00_80.png" width="57" />Verified Answer via&nbsp;Simply Ticketing System</strong></span></p> <p><span>Hi,&nbsp;</span><span>You are seeing this issue as a result of some machine issues. Please be sure to clear all cache and then try to reconnect the parts and it should work successfully.</span></p> </td> </tr> </tbody> </table> </div> <p><span><strong>Ticket History</strong></span></p> <div> <table border="2pt"> <tbody> <tr> <td> <p></p> <aside> <div> <p>I have cleared my cache and now this issue seems to be resolved.</p> </div> <div><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/james-jordan" data-contentid="2f00b8cc28b944088fcd1bd0c6ed6dd3" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05"><img alt="James Jordan" border="0px" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-21-15/4UGOW6RY2M02.jpg_2D00_24x24x2.jpg?_=637871973094336599" /><span>&nbsp;</span></a></span><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/james-jordan" data-contentid="2f00b8cc28b944088fcd1bd0c6ed6dd3" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05">James Jordan</a></span></div> </aside> <p></p> <hr /> <p></p> <aside> <div> <p>Thank you James, looking forward to your update.</p> </div> <div><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/kathy-manix" data-contentid="88652435e4544a95a7fc2830b323cacf" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05"><img alt="Kathy Manix" border="0px" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-21-14/4UGOW700QV9K.jpg_2D00_24x24x2.jpg?_=637871972423543683" /><span>&nbsp;</span></a></span><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/kathy-manix" data-contentid="88652435e4544a95a7fc2830b323cacf" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05">Kathy Manix</a></span></div> </aside> <p></p> <hr /> <p></p> <aside> <div> <p>Hi All,</p> <p>The serial number is SX576D3</p> <p>And Kathy, regarding your question I have not cleared my cache recently. I will go ahead and do that now and post my results here</p> </div> <div><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/james-jordan" data-contentid="2f00b8cc28b944088fcd1bd0c6ed6dd3" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05"><img alt="James Jordan" border="0px" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-21-15/4UGOW6RY2M02.jpg_2D00_24x24x2.jpg?_=637871973094336599" /><span>&nbsp;</span></a></span><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/james-jordan" data-contentid="2f00b8cc28b944088fcd1bd0c6ed6dd3" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05">James Jordan</a></span></div> </aside> <p></p> <hr /> <p></p> <aside> <div> <p>I agree Jane. We should definitely look at that but I would also be curious to know if James has cleared his cache. &nbsp;</p> </div> <div><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/kathy-manix" data-contentid="88652435e4544a95a7fc2830b323cacf" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05"><img alt="Kathy Manix" border="0px" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-21-14/4UGOW700QV9K.jpg_2D00_24x24x2.jpg?_=637871972423543683" /><span>&nbsp;</span></a></span><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/kathy-manix" data-contentid="88652435e4544a95a7fc2830b323cacf" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05">Kathy Manix</a></span></div> </aside> <p></p> <hr /> <p></p> <aside> <div> <p>This may be a result of an outdated MCAD, I will have to verify. What version MCAD do you have? If you could provide the serial #</p> </div> <div><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/jane-kratz" data-contentid="2bb1fea558aa48948d70dfa016965d57" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05"><img alt="Jane Kratz" border="0px" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-21-16/4UGOW6KFPEU3.jpg_2D00_24x24x2.jpg?_=637871971629503700" /><span>&nbsp;</span></a></span><span><a href="https://verint14-pre-03.socialedgeconsulting.io/members/jane-kratz" data-contentid="2bb1fea558aa48948d70dfa016965d57" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05">Jane Kratz</a></span></div> </aside> <p></p> </td> </tr> </tbody> </table> </div> <p><span><strong></strong></span></p> <div> <table style="background-color:#ffffff;" height="505"> <tbody> <tr> <td> <p><span><strong>Original Request</strong></span></p> <p>Hi All,</p> <p>I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model.&nbsp;</p> <p><b>Category:</b><span>&nbsp;</span>Datasheet/Specs</p> <div><b>Product Number:</b><span>&nbsp;DX5763&nbsp;</span></div> <p>Pin&nbsp;8 and&nbsp;10 are In+ and In- as per data sheet. But the&nbsp;MCAD model has Pin&nbsp;10 as In - and Pin&nbsp;8 as In+</p> <p></p> <p><img alt=" " height="306" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-file/__key/communityserver-discussions-components-files/21/3681.Mock-Product-Image.gif" width="306" /></p> </td> </tr> </tbody> </table> </div><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/39?ContentTypeID=1Tue, 26 Jul 2022 18:02:38 GMT65c72a05-1b30-408e-a5cd-b351b1839387James Jordan3https://verint14-pre-03.socialedgeconsulting.io/thread/39?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Hi All,</p> <p></p> <p>I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model.&nbsp;</p> <p></p> <div><b>Category:</b><span>&nbsp;</span>Datasheet/Specs</div> <div></div> <div></div> <div><b>Product Number:</b><span> DX5763&nbsp;</span></div> <div><span></span></div> <p>Pin&nbsp;8 and&nbsp;10 are In+ and In- as per data sheet. But the&nbsp;MCAD model has Pin&nbsp;10 as In - and Pin&nbsp;8 as In+</p> <p></p> <p style="text-align:center;"><img style="max-height:306px;max-width:306px;" alt=" " height="306" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-file/__key/communityserver-discussions-components-files/21/3681.Mock-Product-Image.gif" width="306" /></p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/177?ContentTypeID=1Tue, 26 Jul 2022 18:34:29 GMTe701e989-604c-42f4-8156-02cc026b26c9James Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/177?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Thank you both <a href="https://verint14-pre-03.socialedgeconsulting.io/members/Sara-Collins">Sara Collins</a>&nbsp;&nbsp;</p> <p></p> <p>Although these were both helpful, neither approach fixed my issue. I will create a ticket to see if I can receive further support around this issue.</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/176?ContentTypeID=1Tue, 26 Jul 2022 18:32:09 GMT9a35a0f7-f8da-49cd-90b8-87957070e378Sara Collins0https://verint14-pre-03.socialedgeconsulting.io/thread/176?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Hi <a href="https://verint14-pre-03.socialedgeconsulting.io/members/James-Jordan">James Jordan</a>&nbsp;</p> <p></p> <p>I agree with <a href="https://verint14-pre-03.socialedgeconsulting.io/members/Sara-Collins">Sara Collins</a>&nbsp;, otherwise I would double check the compatible pins for the part.</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/174?ContentTypeID=1Tue, 26 Jul 2022 18:04:20 GMT7d2080ed-81aa-4d31-bf0b-deaf87859a68Sara Collins0https://verint14-pre-03.socialedgeconsulting.io/thread/174?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Hi&nbsp;<a href="https://verint14-pre-03.socialedgeconsulting.io/members/James-Jordan">James Jordan</a>&nbsp;did you try checking the Spark connector in the MCAD model?&nbsp;</p> <p></p> <p>I feel that this has happened recently to another colleague with this exact part&nbsp;</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/120?ContentTypeID=1Tue, 05 Jul 2022 15:28:31 GMT0dde3a69-d499-4c6b-9878-a0359c6b23afSara Collins0https://verint14-pre-03.socialedgeconsulting.io/thread/120?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/31/product-error-message-with-product-he3474/rss?ContentTypeId=0<p><strong><em>Reply from ticketing system:&nbsp;</em></strong></p> <p><em>Tbd</em></p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/31?ContentTypeID=1Fri, 01 Jul 2022 15:50:59 GMTff7ed8d3-47d7-4c26-9ef8-502e84960b16Sara Collins1https://verint14-pre-03.socialedgeconsulting.io/thread/31?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/31/product-error-message-with-product-he3474/rss?ContentTypeId=0<p>Hi All,</p> <p></p> <p></p> <p>I keep receiving an error message when trying to connect my product y.&nbsp;</p> <p></p> <p>I have emailed the support account with screenshots and resources of those errors.&nbsp;</p> <p></p> <p>Any help is appreciated</p><div style="clear:both;"></div>https://verint14-pre-03.socialedgeconsulting.io/thread/32?ContentTypeID=1Fri, 01 Jul 2022 15:53:03 GMTc43b16a5-4f47-4072-8014-bf094ca17cacJames Jordan0https://verint14-pre-03.socialedgeconsulting.io/thread/32?ContentTypeID=1https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/32/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/rss?ContentTypeId=0<p>Hi All,</p> <p></p> <p>I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model.&nbsp;</p> <p></p> <div><b>Category:</b><span>&nbsp;</span>Datasheet/Specs</div> <div></div> <div></div> <div><b>Product Number:</b><span>&nbsp;DX5763&nbsp;</span></div> <div><span></span></div> <p>Pin&nbsp;8 and&nbsp;10 are In+ and In- as per data sheet. But the&nbsp;MCAD model has Pin&nbsp;10 as In - and Pin&nbsp;8 as In<a href="https://verint14-pre-03.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model">+</a></p> <p></p> <p><img alt=" " height="306" src="https://verint14-pre-03.socialedgeconsulting.io/cfs-file/__key/communityserver-discussions-components-files/21/3681.Mock-Product-Image.gif" width="306" /></p><div style="clear:both;"></div>