Product News

FieldPulse release notes checklist for dispatch teams

FieldPulse Community Manager — Mon, 13 Jul 2026 12:56:52 GMT

For each release note, dispatch teams should confirm the impacted mobile workflow, note whether technician action is required, and add any customer-facing language that support agents can reuse during rollout.(read more)

Updated: Changes to User Role Permissions in 3.3

Fiona Grant (Staff) — Wed, 06 May 2026 05:50:32 GMT

With the release of FieldPulse 3.3, several changes were made to the user role permission system. This post clarifies those changes and provides guidance for administrators.What ChangedThe following permissions have been modified or relocated:Work Or...(read more)

Integration Update: QuickBooks Online Sync Enhancements

Eli Torres (Staff) — Wed, 06 May 2026 05:50:19 GMT

Hey folks — we've pushed some solid improvements to the QuickBooks Online integration that should make your life easier if you're dealing with anything more complex than straight domestic invoicing. I know this one has been a pain point for a...(read more)

Quick Fix: Resolved Issue with Mobile Sync Delays

Fiona Grant (Staff) — Wed, 06 May 2026 05:50:10 GMT

We have deployed a server-side patch to resolve intermittent sync delays affecting mobile users. This update does not require a mobile app update. What was fixed Work orders created or updated in the web application were occasionally taking 2–5 mi...(read more)

API v2.1 Now Available with Webhook Improvements

Eli Torres (Staff) — Wed, 06 May 2026 05:49:57 GMT

Hey everyone — we've pushed API v2.1 to production this morning. If you're building integrations or just tired of polling for changes, this one's for you. What's New At-least-once delivery guarantees Yeah, this one tripped me up too...(read more)

Year in Review: What We Shipped and What's Coming

Marcus Webb (Staff) — Wed, 06 May 2026 05:49:44 GMT

As we move into the second half of 2026, we wanted to take a moment to reflect on what we have built together over the past twelve months — and share where we are headed next. The Releases That Shaped This Year It has been a busy twelve months. Her...(read more)

Performance and Reliability Improvements — Fall Release

Fiona Grant (Staff) — Wed, 06 May 2026 05:49:32 GMT

We have completed a significant infrastructure upgrade to improve platform performance and reliability. This release does not introduce new features; instead, it focuses on foundational improvements that affect all users. Key Improvements Faster Da...(read more)

Why We Rebuilt the Scheduling Engine from Scratch

Marcus Webb (Staff) — Wed, 06 May 2026 05:49:22 GMT

Today, we are sharing a look behind the curtain at one of the most significant engineering efforts in FieldPulse history: a complete rebuild of our scheduling engine from the ground up. This project has been eighteen months in the making, and it is n...(read more)

What's New in the Mobile App — Q3 Update

Eli Torres (Staff) — Wed, 06 May 2026 05:49:07 GMT

Hey everyone — Eli here. Figured it's been a busy quarter on mobile, so let's step back and look at what actually shipped. This isn't the flashy marketing version; this is the stuff your technicians are already using (or about to discover...(read more)

Photo Annotation Tools Added to Field Documentation

Fiona Grant (Staff) — Wed, 06 May 2026 05:48:55 GMT

Starting today, you can add annotations directly to photos in FieldPulse. This feature is available on both iOS and Android mobile apps, and annotations sync automatically with the web application. What you can do Draw freehand — sketch arrows, ci...(read more)

How We're Approaching Integration Partnerships in 2025

Eli Torres (Staff) — Wed, 06 May 2026 05:48:38 GMT

Hey everyone — wanted to share where our heads are at with integrations this year, since I've been getting a lot of DMs and questions in the dev Slack about what's changing. The short version: we're being more intentional. The longer ver...(read more)

Customer Portal Beta: Let Clients Track Their Own Jobs

Carla Jimenez (Staff) — Wed, 06 May 2026 05:48:25 GMT

We are thrilled to open the beta for our new Customer Portal — a self-service hub where your clients can track their own jobs in real time. We know how much time your team spends fielding status calls and "when will they be here?" messages,...(read more)

Building Better Reporting: A Peek Behind the Curtain

Marcus Webb (Staff) — Wed, 06 May 2026 05:45:16 GMT

Today, we want to pull back the curtain on one of the most significant infrastructure investments we have made in FieldPulse history: a complete rebuild of our reporting and analytics engine. This is not a feature announcement. This is a look at why ...(read more)

Getting the Most Out of FieldPulse Checklists

Carla Jimenez (Staff) — Wed, 06 May 2026 05:45:04 GMT

Hey everyone! We want to make sure you're set up for success with one of FieldPulse's most flexible features — checklists. Whether you're doing safety inspections, routine maintenance, or complex installations, a well-built checklist can ...(read more)

New SLA Breach Alerts and Escalation Rules

Fiona Grant (Staff) — Wed, 06 May 2026 05:44:56 GMT

New in FieldPulse 3.2: Proactive SLA Management Service level agreements are only as good as your ability to monitor them. Starting today, FieldPulse includes configurable SLA breach alerts and automated escalation rules to help operations teams int...(read more)