Summary: Customers receive "Technician is on the way" or "Technician has arrived" notifications while the technician is still en route or has not yet departed, caused by GPS accuracy drift triggering geofence…
Summary: SMS notifications to customers are experiencing delivery delays of 15–30 minutes during peak traffic periods due to upstream queue throttling in our Twilio integration. Symptoms Customer reports…
Hi everyone! Happy to help clarify this one — we've seen a few reports of notification emails going to outdated email addresses even after the contact information was updated in FieldPulse.
Summary…
Hi there — Daniel here from Professional Services. I've worked through this particular issue with a number of teams who are tracking fractional inventory quantities, and I wanted to share what I've learned…
Hi there! Happy to help with this one — it's more common than it should be.
Summary: Android users stop receiving push notifications even though everything appears configured correctly in FieldPulse…
Custom SLA rules created after the 3.2 release do not trigger breach alerts, though default SLA rules continue to function normally.
Symptoms
Alerts configured for custom SLA rules fail to send…
